Customer Support Officer - Semarang, Jawa Tengah

Join I CAN READ Semarang as a Customer Support Officer and become a key player in delivering exceptional service to our valued clients. This is a fantastic opportunity for individuals passionate about customer care and administrative support in a dynamic educational environment. In this role, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our clients. Based in Semarang, you'll be part of a growing team dedicated to providing top-notch support.

At I CAN READ, we believe in fostering a culture of continuous learning and growth. As a Customer Support Officer, you'll have the chance to develop your skills while contributing to our mission of enhancing educational experiences. We offer a competitive salary, a supportive work environment, and opportunities for professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide timely and accurate information to clients.
• Resolve customer issues and escalate complex problems to the appropriate team.
• Maintain accurate records of customer interactions.
• Assist with administrative tasks such as data entry and scheduling.
• Ensure compliance with company policies and procedures.
• Collaborate with other departments to ensure a seamless customer experience.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or administrative roles.
• Strong communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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